Delivery & Returns

Delivery
Subject to stock availability, we will endeavour to dispatch your order within 1 - 14 days of the date of confirmation of your order by us, or within a reasonable time. Delivery dates are estimates. Please note we are unable to deliver outside the UK .Some areas of Scotland carry a surcharge of 5 and the Highlands of Scotland carry a 10 surcharge. Please also note, some products are shipped directly from the manufacturers.

We would like to assure you that our on-line ordering process is completely secure. However if you would prefer not to order via the web then you can:

Phone us on 0800 955 8508 (9.00am - 5.00pm Monday - Saturday)

A large percentage of products on our website are in stock and this is updated daily. We will let you know if there is a delay in sending out your order as soon as we can. We will e-mail you with a predicted dispatch date. If this date is not to your satisfaction we will of course provide a full refund. Alternatively should you wish to proceed with the order we will update you regularly to keep you informed.

Returns
All shortages and damages must be reported to us in writing or by e-mail within 7 working days.

CONSUMER PROTECTION (DISTANCE SELLING REGULATIONS 2000)
It is standard practice for us to offer a 7 day money back guarantee. If having received your order you are not satisfied with all or some of your items, you may return them to us for a full refund. In order for us to offer this service to you we ask that upon returning the item they are fully intact and packaged in their original packaging. Please note that any special order items are excluded from our 7 day money back guarantee.

Any order can be cancelled in writing (e-mail or letter) within 7 days of receiving your order under the Distance Selling Regulations. If the order has been dispatched the total carriage costs incurred by Creative Sign Making will be passed on to you. These costs will include the carriage costs to deliver the item and its return cost to the store. In addition to this an administration fee of 10 will be charged to cover costs of dealing with your instructions.
Without prejudice, no refund or exchange will be given for:
(a) Custom Orders, prints or stationary;
(b) self-assembly items which have been fully assembled;
This does not affect your statutory rights

If you have comments about any of the Products or services supplied or provided to you please contact Creative Sign Making on: 0800 955 8508 or @ returns@creativesignmaking.co.uk or by writing to us at the following address:

Creative Sign Making, 39 Western Road, Goole, East Yorkshire, DN14 6QW, UK

Creative Sign Making, 39 Western Road, Goole, East Yorkshire, DN14 6QW, UK. Tel: 07742 237 448. Email: info@creativesignmaking.co.uk
All Designs are originals and Copyright © 2011 to Creative Sign Making - CSM Designs. Designed by G3 New Media